Large Software Company Optimizes Client Support Processes in Salesforce Service Cloud

2 December 2022

1 minute read

A long-term client of Resolute Software, a data management and software company serving government organizations, reached out for help transitioning the Service team’s processes and workflows to the Salesforce Service Cloud. Working with Resolute, the client’s team optimized support and installation processes in Salesforce and integrated systems to support their daily workflows, eliminating costly and error-prone manual tasks.


Communication around service and support cases involved sending many emails and toggling between disparate systems. Worse yet, looking for information meant rifling through old emails, which was time-consuming. Also, the system’s lack of mobile capabilities made it difficult to follow up on cases after hours.


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